Your success is our priority

Quick assistance, reliable solutions, and personalized support – Welcome to the EnviroDTS Service Center

Remote service

Using a secure online connection, we establish a direct link between our technician and your system control unit. This allows us to diagnose, address, and often resolve any malfunctions directly. Remote diagnostics resolve more than 70% of service cases.

Software Updates and Data Backup

  • Updates: We keep your software up to date with new developments and upgrades.
  • Data Backup: We take care of backing up your system data

Customized Remote Maintenance Contract

The services and fees are specified in a customized remote maintenance contract. This ensures you receive exactly the service you need.

Telephone Service Representative

Your benefits:

  • Preventing equipment downtime

    Quick problem resolution minimizes downtime

  • Targeted resource planning

    Effective planning of necessary on-site service calls and spare parts deliveries

  • Time savings

    Immediate assistance with technical issues, no waiting

  • Cost-effectiveness

    Reduced travel costs and fewer service calls

  • Expertise

    Direct contact with our experienced specialists

  • Support for your team

    We support your operating and maintenance staff with targeted assistance

On-site service

With our service centers, we're always close by.

Our service staff are available to provide on-site service in any situation. Within Europe, our in-house service technicians can be on-site quickly. With 15 fully equipped service centers, we are flexible and ready to respond promptly.

Our Services:

    • New Installation: Professional installation and commissioning of new systems.
    • Project Management: Coordination and supervision of new installations by qualified installation supervisors.
    • Inspection: Assessment and evaluation of the current condition of your system, including recommendations for necessary maintenance and replacement of parts.
    • Maintenance: Measures taken to keep your system in good working order.
    • Repair: Restoration of the proper intended condition.
    • Conversions/Modifications: Technical modifications within the facility or the relocation of entire facilities or parts thereof to other locations.
    • Training: Customized training for your operating and maintenance staff directly at your facility.
    • Production support: On-site assistance for your staff during production.
Warehouse workers between shelves

Spare Parts Service – Keeping Everything Running Smoothly

Always ready for action with the EnviroDTS Parts Service

To ensure that your systems are always ready for operation, we offer a comprehensive spare parts service. By integrating all EnviroWorld manufacturing companies into our spare parts logistics, we guarantee high availability of production-run and standard parts.

Inventory Forecasting

To ensure maximum availability even for custom parts manufactured for specific, customer-specific solutions, we provide you with system-specific spare parts recommendation lists. These lists help you manage your on-site inventory.

Spare Parts and Wear Parts Kits

We create customized replacement and wear parts kits for each system, compiling all the essential parts for you. This ensures you always have the right components on hand when you need them.

Your benefits:

  • Easy spare part identification

    Quickly find the parts you need

  • High parts availability

    Fast delivery times thanks to efficient logistics

  • Expected service life

    Preventing unexpected equipment failures through improved planning

  • Minimized downtime

    Decentralized spare parts inventory and customized solutions improve parts availability and reduce downtime

  • Improved operational reliability

    Strategic on-site inventory minimizes the risk of downtime

  • Preventive replacement

    Option to replace wear parts on a scheduled basis at specified intervals

Your contacts

Sascha Dingel

Sascha Dingel

Commercial Management

Phone: +49 6031 7318 60
Email: sascha.dingel@envirodts.de

Michael Lötterle

Michael Lötterle

Technical Director

Phone: +49 6031 7318 31
Email: michael.loetterle@envirodts.de