Your success is our service

Fast help, reliable solutions, and personal support—welcome to the EnviroDTS Service Center.

remote service

We establish a direct connection between our technician and your plant control system via a secure online connection. This enables us to diagnose, influence, and often directly rectify any malfunctions. More than 70% of service cases are resolved with the help of remote diagnosis.

Software updates and data backup

Updates: We keep your software up to date with further developments or upgrades.
Data backup: We take care of backing up your system data.

Individual remote maintenance contract

The services and fees are specified in a special remote maintenance contract tailored to the customer's needs. This ensures that you receive exactly the service you require.

Your advantages:

Prevention of plant downtime
Fast problem solving minimizes downtime
Targeted deployment planning
Effective planning of necessary on-site visits and spare parts deliveries

time saving
Immediate help with technical problems without waiting times
cost efficiency
Reduction in travel costs and fewer service calls

expertise
Direct contact with our experienced specialists
Support for your team
We strengthen your operating and maintenance personnel with targeted assistance

on-site service

With our service centers, we are always close by.

Our service staff are available to provide on-site service in all situations. Within Europe, our own service technicians can be with you quickly. With 15 fully equipped bases, we are flexible and ready to respond promptly.

Our services:

- Reinstallation: Competent installation and commissioning of new systems.
- Project management: Coordination and supervision of new installations by qualified assembly managers.
- Inspection: Determination and assessment of the current condition of your system with recommendations for necessary maintenance and replacement parts.
- Maintenance: Measures to maintain the target condition of your system.
- Repair: Restoration of the proper target condition.
- Conversion/modification: Technical modifications within the plant or relocation of entire plants or plant components to other locations.
- Training: Individual training for your operating and maintenance personnel directly at your facility.
- Production support: Assistance for your staff on site during production.

Our account managers

Kartendarstellung der Servicebereiche in Deutschland

Spare parts service – Keeping everything running smoothly

Always ready for action with the EnviroDTS spare parts service

To ensure that your systems are always ready for operation, we offer a comprehensive spare parts service. By integrating all EnviroWorld manufacturing companies into our spare parts logistics, we guarantee high availability of series and standard parts.

inventory proposal system

In order to offer maximum availability even for special parts manufactured for specific, customer-specific solutions, we provide you with system-specific spare parts recommendation lists. These help you to stock parts directly at your site.

Replacement and wear parts packages

We create customized replacement and wear parts packages for each system, in which we compile all the important parts for you. This means you always have the right components to hand when you need them.

Your advantages:

Easy spare part identification
Quickly find the parts you need
High parts availability
Short delivery times thanks to efficient logistics

Predictable service life
Avoidance of unexpected equipment failures through improved planning
Minimized downtime
Decentralized spare parts stocking and customer-specific offers improve parts availability and reduce downtime.

Increased operational safety
Targeted local stockpiling minimizes downtime risks
Preventive replacement
Option for scheduled replacement of wear parts at specified intervals